We stand behind all our products and are confident that they will perform as designed. If you are not 100% satisfied with one of our products purchased directly from Molosser Apparel LLC, you may return it within one year of purchase for a refund. After one year, we will consider any items for return that are defective due to materials or craftsmanship. For details, please refer to our Return Policy.
If you are not 100% satisfied with one of our products purchased directly from Molosser Apparel LLC website, you may return it within one year of purchase for a refund. After one year, we will consider any items for return that are defective due to materials or craftsmanship.
We require proof of purchase to honor a refund or exchange. If you provide us your name and email used during checkout, we will have a record of your purchase. Otherwise, we require the invoice sent with purchase.
Please include your proof of purchase with the products you wish to return and include it in your package of returned item(s). We will reimburse the original purchase price to either your original method of payment or as a merchandise credit.
To protect all our customers and make sure that we handle every return or exchange with reasonable fairness, we cannot accept a return or exchange (even within one year of purchase) in certain situations, including:
- Products damaged by misuse, abuse, improper care or negligence, or accidents (including pet damage)
- Products showing excessive wear and tear.
- Products differ, but generally, wear and tear is considered excessive if the product is nearing the end of its practical use, or just looks heavily-worn
- Products lost or damaged due to fire, flood, or natural disaster
- Products with a missing label or label that has been defaced
- Products returned for personal reasons unrelated to product performance or satisfaction
- Products that have been soiled or contaminated, until they have been properly cleaned
- On rare occasions, past habitual abuse of our Return Policy
For questions regarding our return policy please contact firstname.lastname@example.org