Customer Service – Molosser Apparel

FAQ

How do I know what size jacket to order?
For the best fit of your dog’s jacket, we recommend using a tailor’s tape measure (or a piece of string you can measure later). Reference our sizing guide. Measure the length and chest of your dog. Use our sizing guide to determine which size Molosser Aegis jacket will best fit your dog.

When I put the jacket on my dog, it doesn’t fit right (too tight, too loose). What should I do?
Please exchange the jacket for the correct size. Please email us here to secure a Return Merchandise Authorization and instructions on how to ship the jacket back to us.

Can you send a jacket as a gift?
Yes, we can ship to a different address than the credit card. Please indicate in your order that it is a gift and we’ll include a note if you wish.

How can I know if my dog is the best in the world?
They’re all the best and we need to treat them as such!

Shipping & Returns

Enjoy FREE standard shipping within the Continental United States. Orders usually ship within 5 days. If you just can’t wait to get your jacket, expedite your order with $15 2-day business shipping or overnight for just $25 per order.

If, for any reason, you are unsatisfied with your Molosser Apparel purchase, you may return it in its original condition within 365 days for a refund. We’ll even pay for return shipping! Returns must be unworn, in the state you received them, and in the original packaging. Call Customer Service at (800) 403-4264 or email us here (hyperlink to correct mailbox) for your Return Merchandise Authorization.